Provide your customers with answers to basic questions and decrease call center call volumes by using mGage to facilitate live chat with care agents through SMS.
mGage delivers messages to customers with up-to-date information including rental car location, flight status and notices of package deliveries.
mGage’s flexible platform and easy integration allows brands to add messaging to existing systems such as CRMs.
Our clients work with mGage to deploy solutions such as Two-Factor Authentication to keep their customers’ private information protected. Clients trust the rock-solid security measures that are part of our best-in-class infrastructure.
Becoming #1 in customer satisfaction while decreasing service costs by 10%.
We helped a leading financial services company reduce call volumes and increase customer satisfaction through a text messaging program that delivered service alerts and promotions, and provided customers a range of account management tools, all in a channel that a growing number of customers prefer.READ THE STUDY
We partnered with eMarketer to share insights on the business applications of SMS messaging, the pros and cons of SMS marketing, its relationship to email marketing and live chat, and best practices within the discipline.