Provide your customers with answers to basic questions and decrease call center call volumes by using mGage to facilitate live chat with care agents through SMS.
mGage delivers messages to customers with up-to-date information including rental car location, flight status and notices of package deliveries.
mGage’s flexible platform and easy integration allows brands to add messaging to existing systems such as CRMs.
Our clients work with mGage to deploy solutions such as Two-Factor Authentication to keep their customers’ private information protected. Clients trust the rock-solid security measures that are part of our best-in-class infrastructure.
Becoming #1 in customer satisfaction while decreasing service costs by 10%.
We helped a leading financial services company reduce call volumes and increase customer satisfaction through a text messaging program that delivered service alerts and promotions, and provided customers a range of account management tools, all in a channel that a growing number of customers prefer.READ THE STUDY
In 2020, the Covid-19 pandemic accelerated the digital transformation that was already taking place. Some of these shifts will continue for years to come. How will brands continue to support changing consumer preferences through mobile messaging in 2021?
Download our whitepaper to learn more about how and why mobile messaging will give brands in all industries a competitive advantage in 2021.