Examples of what we make possible for financial services.
It is more efficient and cost-effective to solve many common customer care issues via messaging rather than voice calls. mGage’s enterprise-grade APIs can be leveraged to provide messaging-based customer service support, freeing up customer care representatives to deal with critical issues.
mGage supports the use of SMS as a form of two-factor authentication. Secure messaging helps you to protect your clients’ accounts and keep them safe from unauthorized password changes and other hacking attempts.
The speed and reliability of mGage’s infrastructure and direct carrier connections means that time-sensitive fraud alert messages can reach customers quickly. Banks can reduce the number of accounts frozen by false alarms and their customers can spend less time waiting on hold to speak with a fraud specialist.
Allowing customers to opt into account alerts such as payment reminders and low balance alerts increases customer satisfaction and reduces calls to customer support. Automate this process and use MMS messages to include links to online account information by leveraging mGage’s API.
Becoming #1 in customer satisfaction while decreasing service costs by 10%.
When a leading financial services company wanted to decrease costs around inbound service calls and provide more efficient customer service, they turned to mGage. We reduced call volumes and increased customer satisfaction through a text messaging program that delivered service alerts and promotions, and provided customers a range of account management tools, all in a channel grown numbers of customers prefer.SEE THE STUDY
69% percent of millennials say that they feel good about themselves and the company they are doing business with when they resolve a problem without talking to customer service.Source: Aspect