Travel & Hospitality
Examples of what we make possible for Travel & Hospitality.
Provide guests with a message when their room is ready for check-in and allow them to start the early check-in process as soon as possible. mGage’s infrastructure and integration capabilities make it possible to turn check-in into a seamless process using the convenience of messaging.
Use mGage’s campaign management platform to track and leverage travelers’ individual preferences and send out relevant content and offers. Travelers prefer receiving deals that are relevant to their interests and are more likely to make purchases after receiving a targeted offer.
Utilize mGage’s tracking and retargeting capabilities to reach out to travelers who left before completing a booking. Link our API with your existing systems to send offers based on preferences and browsing behavior.
Send event-based messages through mGage’s API. Reminders about upcoming reservations or flight status updates can be triggered by dates or information in existing CRM and reservation systems.
Give guests the ability to book and manage spa sessions, golf times, restaurant reservations and more via messaging. Send messages with suggestions for activities and more based on personal preferences stored in existing systems such as CRMs.
81% of people abandon their travel bookings online. The potential good news is that 87% of those consumers search for the booking again, often within 24 hours of abandoning it.
mGage worked with a major budget hotel chain to launch a first-of-its-kind program alerting guests via text message when rooms became ready for check-in.SEE STUDY
We partnered with eMarketer to share insights on the business applications of SMS messaging, the pros and cons of SMS marketing, its relationship to email marketing and live chat, and best practices within the discipline.