Now more than ever we are seeing the importance of innovative tools for customer service. The increased demand for real-time and responsive engagement highlights the business need for messaging capabilities that are optimized to deliver intuitive customer support.
This mGage training webinar will look at ways clients can use our cloud-based campaign management tool, Communicate Pro, to enhance customer service and improve the full customer lifecycle.
In this webinar, our experts will show you how to implement:
- TextChat: Intuitive 2-way messaging interaction with customers
- Multi-Step Chat: Create automated routing and customer journeys using a decision tree process