Using Communicate Pro allows brands to follow
customers through each step in their buying journey.

Acquisition

Acquisition

Build a database of
customers who want to
interact with your brand
and receive relevant
information.

Sales Growth

Sales Growth

Target customers in your opt-in database with relevant information such as sales alerts and coupons.

Loyalty

Loyalty

Provide special offers exclusively to loyalty club members/frequent shoppers such as “bonus” coupons, sales and special events.

Tracking & Retargeting

 

Communicate Pro provides you with the tracking and retargeting tools you need to create repeat business or bring consumers back into the buying cycle. Gathering personalized information such as location, purchase history or demographics provides opportunities to tailor messages to the right customers at the right times. You can set the parameters for when and how to send a message to a customer, and which actions trigger personalized messages.

Broadcasts

Broadcasts

 

Send personalized messages to customers in your opt-in marketing lists based on pre-defined attributes. Flexible API integrations allow you to pull information from external services such as your CRM or email platform and dynamically insert it into your messages.

Broadcast Messages also support advanced features such as message delivery by time zone or by delivery window, or throttled message delivery at a specified rate.

Live Agent Chat

 

Receive and respond to incoming text messages from customers, and route incoming requests to the right agent. Gain a more complete picture of your current customer care needs by knowing when new messages are received, and avoid having multiple agents work on the same customer’s case.

Live Agent Chat
Multistep Programs

Multistep Programs

 

Multistep programs take recipients on a unique path based on their responses and personal information. Interactive programs such as coupons, sweepstakes and surveys can be implemented immediately through pre-configured templates, while more sophisticated programs can be customized for the most detailed level of customer engagement.

Third-Party Integration

 

Easily integrate and share data with external services and applications. Segment customers using the attributes collected within Communicate Pro along with those from external services such as your CRM. Trigger messages based on specified end-user actions and target your campaign more effectively.

Additional Communicate Pro Features

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